C-Level Selling, 4 Steps for Closing Phone Inquiries

Turn 70% of incoming calls, and inquires into sales by establishing credibility and excitement within the first 30 seconds.

Interest and credibility are the keys to successfully leading incoming callers to buy your products or services.  When someone calls into your business, be it your, receptionist, multi-person phone bank or home office with an inquiry, obviously interest is high. However, you have to keep that interest burning while developing credibility and avoiding frustration.  So how you answer and your next few statements are critical to moving this opportunity forward. 

Step 1 – Create Rapport with Your Greeting

Step 2 – Build Trust by Getting the Prospect to Take over the Conversation

Step 3 -- Show Them Your Expertise

Step 4 -- Ask the Prospect for His or Her Feelings

Read how to implement these steps at C-Level Selling, 4 Steps for Closing Phone Inquiries

and for a more complete version C-Level Selling, 4 Steps for Closing Phone Inquiries - Full Version

 

Comments

[Duddy]

Great advice for closing phone sales!

I get the sense that step 2 is the most critical one. To get the customer engaged in the conversation is really about eliciting their "expertise" on the topic.

Great site and great reads!
Thank you,
-Duddy.

[vik14tor3]

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