Turn 70% of incoming calls, and inquires into sales by establishing credibility and excitement within the first 30 seconds.
Interest and credibility are the keys to successfully leading incoming callers to buy your products or services. When someone calls into your business, be it your, receptionist, multi-person phone bank or home office with an inquiry, obviously interest is high. However, you have to keep that interest burning while developing credibility and avoiding frustration. So how you answer and your next few statements are critical to moving this opportunity forward.
Step 1 – Create Rapport with Your Greeting
Step 2 – Build Trust by Getting the Prospect to Take over the Conversation
Step 3 -- Show Them Your Expertise
Step 4 -- Ask the Prospect for His or Her Feelings
Read how to implement these steps at C-Level Selling, 4 Steps for Closing Phone Inquiries
and for a more complete version C-Level Selling, 4 Steps for Closing Phone Inquiries - Full Version