C-Level, Relationship Selling Blog

C-Level Selling, 4 Steps for Closing Phone Inquiries

Turn 70% of incoming calls, and inquires into sales by establishing credibility and excitement within the first 30 seconds.

Interest and credibility are the keys to successfully leading incoming callers to buy your products or services.  When someone calls into your business, be it your, receptionist, multi-person phone bank or home office with an inquiry, obviously interest is high. However, you have to keep that interest burning while developing credibility and avoiding frustration.  So how you answer and your next few statements are critical to moving this opportunity forward. 

Step 1 – Create Rapport with Your Greeting

Step 2 – Build Trust by Getting the Prospect to Take over the Conversation

Step 3 -- Show Them Your Expertise

Step 4 -- Ask the Prospect for His or Her Feelings

Read how to implement these steps at C-Level Selling, 4 Steps for Closing Phone Inquiries

and for a more complete version C-Level Selling, 4 Steps for Closing Phone Inquiries - Full Version

 

Unbeatable Cold Calling Techniques for Telemarketing and Out Going Call Centers

Attain unbeatable cold calling success. Grab prospects’ attention within 7 seconds while establishing credibility with every word using this advanced telemarketing technique.

With cold calling, you have to develop interest within the first 7 seconds.  When the prospect first answers, this is not the time to tell who you are or where you're from.  You may think this important and strange not to introduce yourself, but the prospect on the other of the phone doesn't care who you are or where you're from.  You are interrupting and all s/he cares about is "What can you do for me?"    So this is the moment to push benefits (not features) to pique the prospect’s curiosity. 

Read how at Unbeatable Cold Calling Techniques for Telemarketing and Out Going Call Centers

Good Selling